What Are My Rights When Buying a Used Car From a Dealership?

Buying a used car can be an exciting venture, but it often comes with its fair share of stress and uncertainty.

After all, you want to ensure you’re getting a reliable vehicle while also understanding your rights as a consumer.

Whether you’re a first-time buyer or someone looking to upgrade, knowing your rights when purchasing a used car from a dealership is essential.

In this article, we’ll break down the key aspects of your rights and protections, helping you navigate the process with confidence.

Legal Protections When Buying a Used Car

Consumer Rights Act 2015

In the UK, your rights as a consumer when buying a used car are primarily protected under the Consumer Rights Act 2015.

This law stipulates that all goods, including used cars, must be of satisfactory quality, fit for purpose, and as described.

This means that when you buy a car, it should meet your reasonable expectations based on its age, mileage, and condition.

The Right to Reject

One of the most significant protections is your right to reject a car within 30 days if it’s faulty or not as described.

If you discover a major defect during this period, you can return the car and receive a full refund.

However, this process must be done promptly, so it’s crucial to be vigilant and inspect the vehicle thoroughly upon delivery.

For further details on how to handle a situation where a dealership sells you a faulty car, check out our page on what to do if a dealership sells you a faulty car in the UK.

What Is Considered “Satisfactory Quality”?

Key Factors for Evaluation

When it comes to determining whether a used car is of satisfactory quality, several factors come into play.

These include the car’s age, mileage, and price.

A well-maintained vehicle with low mileage may be expected to perform better than an older car with higher mileage.

Minor Defects vs. Major Issues

Understanding the distinction between minor defects and major issues is vital.

Minor wear and tear—like small scratches or scuff marks—are generally acceptable, whereas significant faults such as engine problems or faulty brakes can warrant a return.

If you experience major issues shortly after purchase, be sure to document them and approach the dealership as soon as possible.

The Dealer’s Responsibility

Misrepresentation of the Car’s Condition

Dealerships have a legal obligation not to misrepresent the condition of the vehicles they sell.

If a dealer provides incorrect information about the car’s history or condition, you may have grounds for a claim.

Always ask for a detailed account of the car’s history, including any previous accidents or repairs.

Vehicle History Checks

As a buyer, you should expect that the dealership has conducted a thorough check on the vehicle.

This includes ensuring it’s free from outstanding finance, theft, or previous major accidents.

If the dealership fails to disclose any critical information, it may be liable for any issues that arise later.

Warranty Offers

Many dealerships provide warranties on their used cars, which can offer added peace of mind.

Understanding the terms of these warranties is crucial—know what is covered, the duration of coverage, and the process for making a claim.

A robust warranty can save you significant costs down the line.

Your Rights If the Car Breaks Down

Within the First 30 Days

If your vehicle breaks down within the first 30 days of purchase, you have the right to reject it.

Under the Consumer Rights Act, you can return the car for a full refund, provided the fault was not caused by misuse.

After the First 30 Days and Before Six Months

If a fault arises after 30 days but within six months, the burden of proof shifts to the dealer.

They must prove that the car was not faulty at the time of purchase.

In this case, you may be entitled to a repair, replacement, or partial refund.

After Six Months

Once six months have passed, it’s your responsibility to demonstrate that the fault existed at the time of purchase.

This can make claims more complex, but it’s still possible to seek resolution, particularly if you can provide evidence of ongoing issues.

Can I Return a Used Car After Purchase?

Cooling-Off Period

Under the Consumer Contracts Regulations, you have a 14-day cooling-off period when purchasing a car online.

During this time, you can cancel the purchase and receive a full refund, although this doesn’t typically apply to cars bought in person from a dealership.

Return Policies from Dealerships

Some dealerships may offer more flexible return policies than legally required.

It’s always a good idea to ask about their specific return policy before completing the purchase.

Knowing your options can give you peace of mind.

Negotiating Refunds or Exchanges

If you encounter issues, don’t hesitate to negotiate with the dealership for a refund or exchange.

Many dealers prefer to resolve matters amicably, so be clear about your concerns and the resolution you seek.

Financing and Your Rights

Hire Purchase Agreements

If you’re financing your used car through a hire purchase agreement, it’s essential to understand your rights under this arrangement.

You have protections similar to those when buying outright, meaning you can seek recourse if the car is faulty.

Your Rights Under Conditional Sale Agreements

Conditional sale agreements offer similar protections.

Should any issues arise, you can approach the dealership for remedies, including repairs or refunds.

Handling Problems with Finance Companies

If you experience issues with your finance provider, be aware that you have rights here as well.

Ensure you communicate with them regarding any disputes or concerns.

The Role of the MOT and Service Records

Importance of a Valid MOT

A valid MOT certificate is crucial when buying a used car, as it ensures the vehicle meets the minimum safety and environmental standards.

If the MOT is due to expire soon or shows advisories, factor this into your decision-making process.

Service History

Requesting the car’s service history is equally important.

A well-documented service history can indicate a well-maintained vehicle, whereas a lack of records might raise red flags.

Knowing how the car has been cared for can help you make an informed choice.

How to Protect Yourself Before and After Purchase

Conducting Pre-Purchase Checks

Before making your purchase, conduct thorough checks on the vehicle.

This includes independent inspections and vehicle history checks.

Ensuring you’re fully informed about the car’s condition can save you from potential headaches later on.

What to Do If You Encounter a Problem

If issues arise after your purchase, act quickly.

Document any faults and contact the dealership promptly.

Many dealers will work with you to find a resolution, so it’s essential to communicate openly.

Handling Disputes

If you can’t resolve the matter directly with the dealership, consider using alternative dispute resolution (ADR) services.

These can help mediate disputes without resorting to court.

Reporting Dealerships to Trading Standards

When and How to Involve Trading Standards

If you believe the dealership has acted unfairly or in violation of consumer rights, contact Trading Standards.

They can investigate and provide guidance on how to proceed with your complaint.

Gathering Evidence for Complaints

When filing a complaint, gather all relevant documentation, including purchase agreements, communication records, and evidence of faults.

This information will be vital in supporting your case.

Conclusion

Understanding your rights when buying a used car from a dealership is crucial to making an informed decision.

From the protections offered by the Consumer Rights Act to the importance of conducting thorough checks, being well-informed can help you avoid pitfalls.

Remember, you have the right to a satisfactory vehicle that meets your expectations.

If you encounter issues, don’t hesitate to assert your rights and seek the resolution you deserve.

Are you looking to buy a new used car? Contact us today and we can help you!